Shipping
SHIPPING POLICY
Last updated: 22 October 2026
Thank you for shopping at leguidefr.com. Below you will find everything you need to know about how and when your order will arrive.
WHERE DO YOU SHIP TO?
We currently ship exclusively within Germany. All orders are sent from Germany, so there are no customs charges or import fees. Unfortunately, we are not able to deliver to addresses outside Germany at the moment.
WHAT ARE YOUR SHIPPING OPTIONS?
You can choose between two shipping options at checkout:
Standard Shipping
Cost: free of charge
Delivery time: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 EUR
Delivery time: 2 to 3 business days
Your parcel is insured during transit and arrives faster.
Business days are Monday to Friday, excluding public holidays. Delivery times are counted from the day your order is confirmed.
HOW ARE ORDERS PROCESSED?
Orders are processed and packed on business days. Orders placed on weekends or public holidays are processed on the next business day.
During busy periods, such as seasonal sales or the holiday season, processing may take a little longer than usual. If your order is affected by a delay, we will let you know by email.
WHERE CAN I FIND MY TRACKING NUMBER?
As soon as your order has been shipped, you will receive a shipping confirmation by email with your tracking number, so you can follow your parcel every step of the way.
If you have not received a tracking number or it does not seem to work, please contact us at support@leguidefr.com and we will be happy to help.
CAN I CHANGE MY DELIVERY ADDRESS?
Please check that your delivery address is correct and complete before placing your order. If you notice a mistake, contact us as soon as possible at support@leguidefr.com. We will do our best to update your address, but once a parcel has been handed over to the carrier, we can no longer change it.
We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address entered at checkout. If the mistake was ours, we will of course send a replacement at no extra cost.
WHAT IF I AM NOT AT HOME?
If you are not at home when the carrier tries to deliver your parcel, it may be left with a neighbour, at a nearby parcel shop or at a safe place, depending on the carrier and your delivery preferences. You will usually receive a notification card or message explaining where your parcel can be collected.
MY TRACKING SAYS DELIVERED BUT I CANNOT FIND MY PARCEL
Please first check around your home, mailbox, entrance area and with your neighbours, as the parcel may have been accepted on your behalf. Sometimes parcels are marked as delivered a little early, so we recommend waiting one business day.
If you still cannot find your parcel, please contact us at support@leguidefr.com with your order number. We will open an investigation with the carrier and find a solution with you.
WHAT IF MY PARCEL IS LOST OR DAMAGED?
If your tracking information has not been updated for 7 business days, please contact us and we will look into it with the carrier. If a parcel is confirmed lost in transit, we will send you a replacement or issue a full refund.
If your parcel arrives visibly damaged, please take photos of the packaging and the contents and send them to us at support@leguidefr.com within 14 days of delivery. We will arrange a replacement or refund as quickly as possible.
Choosing Insured Express Shipping gives you extra peace of mind, as your parcel is insured throughout its journey and claims can be handled faster.
DO YOU SHIP TO PACKSTATIONS OR PARCEL SHOPS?
Whether delivery to a Packstation or parcel shop is possible depends on the carrier used for your order. If you would like to use one, please contact us before placing your order and we will let you know.
QUESTIONS?
Our customer service team is happy to help with any questions about shipping.
Email: support@leguidefr.com
Phone: +39 350 893 1153
Punto Moda S.R.L.
Via Nazionale 600, Hamlet Selva
66040 Altino (CH), Italy