Returns & Refunds
RETURNS AND REFUNDS
Last updated: 22 October 2026
We want you to love every piece you order from leguidefr.com. If something is not quite right, we are here to help. Below you will find everything you need to know about returns, exchanges and refunds.
14 DAY RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period begins on the day you, or a person named by you who is not the carrier, receive the goods. If you ordered several items that are delivered separately, the period begins on the day you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision with a clear statement, for example by email to support@leguidefr.com, before the withdrawal period ends. You may use the model withdrawal form at the end of this page, but this is not required.
CONDITIONS FOR RETURNS
To make the process as smooth as possible, please make sure your items are:
unworn and unwashed;
in their original condition, with all tags still attached;
returned together with proof of purchase, such as your order number.
You may of course try items on to check the size, fit and quality, just as you would in a shop. You are only liable for a loss in value of the goods if it results from handling them beyond what is necessary to check their nature, characteristics and fit.
For hygiene reasons, we kindly ask you to try on tops and blouses over your underwear.
HOW TO START A RETURN
1. Send an email to support@leguidefr.com with your order number, the items you want to return and, if you like, the reason for your return.
2. Our team will reply with your return instructions and the return address.
3. Pack the items securely, ideally in the original packaging, and send them back to us no later than 14 days after you informed us of your withdrawal.
Please contact us before sending your parcel, so we can match your return to your order and process it quickly. We recommend using a tracked shipping service and keeping your proof of postage until your refund has been completed.
RETURN SHIPPING COSTS
You are responsible for the direct cost of returning the items to us, unless the item you received is faulty, damaged or not what you ordered. In those cases, we cover the return costs.
REFUNDS
Once we have received and checked your return, we will confirm by email. We will refund all payments received from you, including standard delivery costs, no later than 14 days after the day we received your withdrawal.
If you chose Insured Express Shipping, the additional cost of 4.95 EUR is not refunded, as this was an optional delivery upgrade. Standard Shipping is free, so the full product price is refunded in that case.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them, whichever comes first.
Refunds are made using the same payment method you used for your original purchase, unless we have expressly agreed otherwise. You will not be charged any fees for the refund.
There is no restocking fee.
EXCHANGES
If you would like a different size or colour, the quickest way is to return the original item for a refund and place a new order for the item you want. This way, your new piece is on its way to you straight away and is not affected by stock changes. If you need help, just send us an email and we will gladly assist.
DAMAGED, FAULTY OR INCORRECT ITEMS
If your item arrives damaged, faulty or is not what you ordered, we are very sorry. Please email us at support@leguidefr.com as soon as possible with your order number and photos of the item and the packaging. We will send you a replacement at no extra cost or issue a full refund, including any shipping costs you paid.
This does not affect your statutory warranty rights, which apply to all products purchased from leguidefr.com.
LATE OR MISSING REFUNDS
If you have not received your refund yet, please first check your bank account or card statement again, then contact your bank or payment provider, as it can take a few business days before a refund is shown. If you have done this and still have not received your refund, please contact us at support@leguidefr.com.
MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, you can fill in this form and send it to us. Using this form is optional.
To:
Punto Moda S.R.L.
Via Nazionale 600, Hamlet Selva
66040 Altino (CH), Italy
Email: support@leguidefr.com
I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
QUESTIONS?
We are always happy to help.
Email: support@leguidefr.com
Phone: +39 350 893 1153