Privacy Policy
PRIVACY POLICY
Last updated: 22 October 2026
INTRODUCTION
Thank you for visiting leguidefr.com. Your privacy matters to us, and we want you to feel confident about how we handle your personal data. This Privacy Policy explains what personal data we collect when you visit our website or shop with us, why we collect it, who we share it with and what rights you have.
We process personal data in line with the General Data Protection Regulation (GDPR) and all other applicable data protection laws.
Please also read our Terms of Service, which apply to your use of leguidefr.com.
CONTENTS
1. Who Is Responsible for Your Data
2. When This Policy Applies
3. How We Collect Personal Data
4. What Personal Data We Collect
5. Why We Use Your Data and Our Legal Basis
6. Who We Share Your Data With
7. Cookies and Similar Technologies
8. Newsletter and Promotional Messages
9. How Long We Keep Your Data
10. Transfers Outside the European Union
11. Data Security
12. Your Rights
13. How to Exercise Your Rights
14. Right to Lodge a Complaint
15. Children's Privacy
16. Changes to This Privacy Policy
17. Contact Us
1. WHO IS RESPONSIBLE FOR YOUR DATA
The controller responsible for the processing of your personal data on leguidefr.com is:
Punto Moda S.R.L.
Via Nazionale 600, Hamlet Selva
66040 Altino (CH), Italy
Sole director and legal representative: Tonio Iezzi
Email: support@leguidefr.com
Phone: +39 350 893 1153
2. WHEN THIS POLICY APPLIES
This Privacy Policy applies to personal data we collect from:
visitors to and users of leguidefr.com;
customers who place orders with us;
people who contact us by email, phone or through our website;
people who sign up for our newsletter;
people who interact with our advertising and content on third party platforms such as social media.
3. HOW WE COLLECT PERSONAL DATA
We collect personal data in three ways.
Information you give us. You share personal data with us when you place an order, create a customer account, sign up for our newsletter, contact our customer service or leave a review.
Information collected automatically. When you visit leguidefr.com, certain technical information is collected automatically through your browser, for example through cookies. More details are explained in section 7.
Information from third parties. We may receive information from our payment providers, shipping partners and advertising partners, for example when a payment is confirmed, when a parcel is delivered or when you interact with one of our adverts on social media.
4. WHAT PERSONAL DATA WE COLLECT
Depending on how you use our website, we may collect the following data:
Contact and identity data, such as your first and last name, billing and delivery address, email address and phone number.
Order data, such as the products you have bought, order numbers, order dates, chosen shipping option, returns and refunds.
Payment data, such as the payment method you chose and payment status. Your full card or bank details are processed directly by our payment providers and are not stored by us.
Account data, such as your login details, order history and saved addresses, if you create a customer account.
Communication data, such as the content of emails, messages or calls you send to our customer service.
Technical and usage data, such as your IP address, browser type, device type, operating system, pages visited, time spent on the website and how you reached us.
Marketing data, such as your newsletter preferences and how you interact with our emails and adverts.
We do not collect special categories of personal data, such as data about health, religion or political opinions.
5. WHY WE USE YOUR DATA AND OUR LEGAL BASIS
We only process your personal data where we have a legal basis to do so.
Processing and delivering your order. We use your contact, order and payment data to process your purchase, deliver your parcel, handle returns and refunds and send you order and shipping updates. Legal basis: performance of a contract (Article 6(1)(b) GDPR).
Customer service. We use your data to answer your questions and requests. Legal basis: performance of a contract or our legitimate interest in providing good customer service (Article 6(1)(b) and (f) GDPR).
Customer account. If you create an account, we use your data to manage it and show you your order history. Legal basis: performance of a contract (Article 6(1)(b) GDPR).
Newsletter and marketing emails. We send you our newsletter only if you have given us your consent. Legal basis: consent (Article 6(1)(a) GDPR).
Analytics and personalised advertising. We use cookies and similar technologies to understand how our website is used and to show you relevant adverts, only where you have given your consent. Legal basis: consent (Article 6(1)(a) GDPR).
Website security and fraud prevention. We use technical data to keep our website secure, detect errors and prevent fraud. Legal basis: our legitimate interest in a secure and working website (Article 6(1)(f) GDPR).
Legal obligations. We keep invoices and order records as required by tax and commercial law. Legal basis: legal obligation (Article 6(1)(c) GDPR).
If you do not provide the data needed to complete an order, such as your name and delivery address, we will unfortunately not be able to process your purchase.
We do not use your personal data for decisions based solely on automated processing that have legal or similarly significant effects on you.
6. WHO WE SHARE YOUR DATA WITH
We never sell your personal data. We only share it where this is necessary for the purposes described in this policy, with the following categories of recipients:
Shipping partners, who receive your name, delivery address and, where needed for delivery notifications, your email address or phone number.
Payment providers, who process your payment securely and may carry out fraud checks.
E commerce and hosting providers, who operate the technical platform of our online store.
Email and customer service providers, who help us send order emails and newsletters and manage customer requests.
Analytics and advertising partners, such as social media platforms, who help us understand how our website is used and show relevant adverts, only where you have consented.
Professional advisers, such as accountants and lawyers, where necessary.
Public authorities, courts or law enforcement, where we are legally required to do so.
Our service providers act on our instructions and are bound by data processing agreements. Some partners, such as payment providers and social media platforms, may also process data as independent controllers under their own privacy policies.
If our business is ever sold, merged or restructured, personal data may be transferred to the new owner, who will be bound by this Privacy Policy.
7. COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:
Essential cookies, which are necessary for the website to work, for example to keep items in your shopping basket, complete checkout securely and remember your cookie choices. These do not require your consent.
Preference cookies, which remember your settings, such as language or region.
Analytics cookies, which help us understand how visitors use our website so we can improve it.
Marketing cookies and pixels, which help us measure the success of our adverts and show you relevant offers on other websites and social media.
Preference, analytics and marketing cookies are only used if you give your consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings on our website or by adjusting your browser settings. Please note that blocking some cookies may affect how the website works.
8. NEWSLETTER AND PROMOTIONAL MESSAGES
If you sign up for our newsletter, we will send you news about new arrivals, offers and style inspiration by email. Signing up is completely voluntary and is not a condition of purchase.
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of every email or by writing to us at support@leguidefr.com. After unsubscribing, it may take a short time before you stop receiving messages that were already scheduled.
9. HOW LONG WE KEEP YOUR DATA
We only keep your personal data for as long as necessary for the purposes described in this policy.
Order and invoice data is kept for as long as required by tax and commercial law, which is generally 10 years.
Customer account data is kept until you delete your account or ask us to delete it, unless we must keep certain data for legal reasons.
Newsletter data is kept until you unsubscribe.
Customer service messages are kept for as long as needed to handle your request and any follow up questions.
Cookie data is kept for the period set out in our cookie settings.
10. TRANSFERS OUTSIDE THE EUROPEAN UNION
Some of our service providers may process data outside the European Economic Area. Where this happens, we make sure your data is protected by appropriate safeguards, such as an adequacy decision of the European Commission or the European Commission's standard contractual clauses. You can request more information about these safeguards by contacting us.
11. DATA SECURITY
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Our website uses SSL encryption, which you can recognise by the lock symbol in your browser's address bar. Please keep in mind that no method of transmission over the internet is completely secure.
12. YOUR RIGHTS
Under the GDPR, you have the following rights:
Right of access: you can ask whether we process your personal data and receive a copy of it.
Right to rectification: you can ask us to correct inaccurate or incomplete data.
Right to erasure: you can ask us to delete your data, unless we are legally required to keep it.
Right to restriction: you can ask us to limit how we use your data in certain situations.
Right to data portability: you can ask to receive the data you provided to us in a structured, commonly used format, or ask us to send it to another company.
Right to object: you can object at any time to processing based on our legitimate interests, and you can always object to the use of your data for direct marketing.
Right to withdraw consent: where we process your data based on your consent, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before the withdrawal.
13. HOW TO EXERCISE YOUR RIGHTS
To exercise any of your rights, simply email us at support@leguidefr.com. To protect your data, we may ask you for additional information to confirm your identity before we act on your request. We will respond within one month. Exercising your rights is free of charge.
14. RIGHT TO LODGE A COMPLAINT
If you believe that we are processing your personal data unlawfully, you have the right to lodge a complaint with a data protection supervisory authority, in particular in the country where you live or work. In Germany, you can contact the data protection authority of your federal state. Our lead supervisory authority in Italy is the Garante per la protezione dei dati personali.
We would always appreciate the chance to address your concerns first, so please feel free to contact us directly.
15. CHILDREN'S PRIVACY
Our website and products are directed at adults. We do not knowingly collect personal data from children under the age of 16. If we learn that a child under 16 has provided us with personal data without the consent of a parent or guardian, we will delete it.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, for example if we introduce new services or if the law changes. The current version is always available on this page, and the date at the top shows when it was last updated.
17. CONTACT US
If you have any questions about this Privacy Policy or how we handle your data, please get in touch.
Punto Moda S.R.L.
Via Nazionale 600, Hamlet Selva
66040 Altino (CH), Italy
Email: support@leguidefr.com
Phone: +39 350 893 1153
Website: leguidefr.com
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